She had been due to fly from Melbourne to Denspar on Wednesday but was notified of the cancellation just five hours before the plane was due to depart.
‘Basically we received a text message with no real explanation,’ Ms Walker said.
‘Customer service wasn’t open for an hour after we got the text, and when we did get onto them, they didn’t really know what was happening.’
The 22-year-old said this cancellation was the second time time her flight to Bali was cancelled.
‘We were booked to go to Bali with AirAsia in September last year but they also cancelled. We re-booked with Tiger for today and this was the result.’
She say Tigerair offered to book her on another flight, but she instead chose to fly with another airline.
‘We’ve been issued a refund, but have been told it will take two weeks to go back into our account,’ the 22-year-old said.
‘No compensation for petrol costs, parking we had prepaid, loss of accommodation or anything else.’
The airline said they were contacting affected passengers on Wednesday following the cancellations and would try to offer alternative flights and accommodation to passengers who had been left stranded.
Customers booked to travel to and from Bali on Wednesday have been told not to go to the airport and instead the airline will contact them directly.
Originally published as
Tigerair CANCELS all flights to and from Bali after the Indonesian government changes laws - leaving hundreds of Australian tourists' holiday plans in turmoil